Shipping Policy
Last updated: October 3, 2026
ORDER PROCESSING
Every GALEX piece is made to order. Please allow approximately 2–5 business days for your order to be produced and prepared for shipment.
Processing times may be longer during collection launches, limited drops, holidays or periods of unusually high demand. Business days do not include weekends or statutory holidays.
SHIPPING RATES
GALEX offers complimentary standard shipping on every order, worldwide. No minimum purchase is required, and no standard shipping fee will be added at checkout.
ESTIMATED DELIVERY
Delivery time begins once your order has finished production and has been transferred to the carrier.
Delivery estimates vary according to the destination, shipping method, customs processing and local carrier. These timeframes are estimates and cannot be
guaranteed.
Orders may occasionally experience delays caused by customs, severe weather, holidays, carrier disruptions or other circumstances outside our control.
ORDER TRACKING
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.
Some international shipments may be handled by more than one carrier during transit.
SEPARATE SHIPMENTS
Items from the same order may occasionally arrive in separate packages. If this happens, you will receive tracking information for each shipment whenever available. You will not be charged additional shipping fees because an order was divided into multiple packages.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes or additional fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product or shipping price and remain the customer’s responsibility. GALEXCO does not control or determine these charges.
Customers are responsible for cooperating with their local customs authorities and paying any applicable duties or taxes required to complete delivery.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately through our Contact Us page. We will make every reasonable effort to update the address, but changes cannot be guaranteed once production or shipping has begun.
Additional storage, handling, return or redelivery fees resulting from an incorrect or incomplete address may be charged to the customer.
LOST, DELAYED OR UNDELIVERED ORDERS
If tracking shows that your package was delivered but you cannot locate it, please:
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Verify the shipping address on your order confirmation.
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Check around the delivery location and with other members of your household.
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Contact the carrier responsible for the final delivery.
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Contact GALEX if the package remains missing.
We will assist with the carrier investigation whenever possible. The outcome of a replacement or refund request will depend on the circumstances and investigation results, subject to applicable consumer-protection laws.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately through our Contact Us page. We will make every reasonable effort to update the address, but changes cannot be guaranteed once production or shipping has begun.
Additional storage, handling, return or redelivery fees resulting from an incorrect or incomplete address may be charged to the customer.
PACKAGES MARKED AS DELIVERED
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately through our Contact Us page. We will make every reasonable effort to update the address, but changes cannot be guaranteed once production or shipping has begun.
Additional storage, handling, return or redelivery fees resulting from an incorrect or incomplete address may be charged to the customer.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery. Please include your order number and clear photographs of the item, packaging and shipping label.
After reviewing the issue, we may provide a replacement or refund in accordance with our Refund Policy and applicable consumer-protection laws.
CONTACT US
For any questions regarding shipping or an existing order, please contact us through the Contact Us page on galexco.com. Include your order number whenever possible so we can assist you more efficiently.